Policies
Passenger policies
What to know before you ride.
We confirm these details with you when you book. If anything here matters for your trip, mention it when you book.
Luggage
One standard checked bag (up to 50 lb) and one personal item per adult passenger; additional bags may carry a fee.
Children and car seats
Car seats are not provided. Young children must ride in an age-appropriate child seat supplied by the passenger.
Traveling without a guardian
Passengers must be at least 16 to ride without a guardian.
Pets and service animals
Service animals are welcome. Other pets must travel in a small airline-approved carrier (max 2 ft × 2 ft); one pet per vehicle, arranged in advance; a fee may apply.
Food and drink
No eating or drinking on board; closed containers are fine.
Lost items
Call right away if you leave something on board so we can arrange its return. Our number is 813-523-7346.
Fares, changes and cancellations
We confirm your departure time and fare when you book. We’ll explain the payment, change and cancellation terms that apply to your ride when we confirm it, before you pay.
Delayed flights
Call us as soon as you know your flight is delayed. We’ll tell you what options are available for your ride.
Accessibility
Please contact us before you travel to talk through mobility devices, boarding assistance or other needs. We’ll tell you plainly what can be arranged for your trip.
Talk to us about your trip
Tell us your route, travel date, flight details and the number of passengers. We’ll confirm the departure time and fare with you directly.
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