Help and FAQs

Book online in four steps: your trip, travelers and bags, contact details, then review. Prefer to talk? Call 813-523-7346 or email info@tpashuttles.com.

We confirm your seat, departure time, fare and meeting point with you before you pay.

We confirm your departure time and fare when you book. You don’t pay anything until you’ve agreed to the fare.

A shared shuttle runs between two airports on our routes and carries other passengers traveling the same way. It goes from airport to airport only.

A private ride is arranged for your group alone. Ask us about private transportation if you need to travel somewhere other than one of our airport pairs — see Private rides.

No. Our shared shuttles run between airports only, with no stops at hotels, theme parks, cruise terminals or homes. If you need to go somewhere else, ask us about a private ride.

Each airport has its own meeting point. Our pickup location guides explain where to go after you collect your bags at Tampa (TPA), Orlando (MCO), Sarasota–Bradenton (SRQ) and St. Pete–Clearwater (PIE). We’ll confirm the meeting point when you book.

Call us as soon as you know your flight is delayed, on 813-523-7346. We’ll tell you what options are available for your ride.

One standard checked bag (up to 50 lb) and one personal item per adult passenger; additional bags may carry a fee. We confirm these details with you when you book. Tell us about strollers, sports equipment or other large items in advance.

Yes, children are welcome. Car seats are not provided. Young children must ride in an age-appropriate child seat supplied by the passenger.

Passengers must be at least 16 to ride without a guardian. We confirm these details with you when you book.

Service animals are welcome. Other pets must travel in a small airline-approved carrier (max 2 ft × 2 ft); one pet per vehicle, arranged in advance; a fee may apply. We confirm these details with you when you book.

No eating or drinking on board; closed containers are fine. We confirm these details with you when you book.

Contact us as early as possible if your plans change. We’ll explain the change and cancellation terms that apply when we confirm your booking, before you pay.

Please call 813-523-7346 or email info@tpashuttles.com before you travel to talk through mobility devices, boarding assistance or any other needs. We’ll tell you plainly what can be arranged for your trip.

Call right away if you leave something on board so we can arrange its return. Our number is 813-523-7346.

Call 813-523-7346 or email info@tpashuttles.com. For anything about a ride on the day of travel, calling is quickest.